Frequently Asked Questions

FAQ

GENERAL QUESTIONS

What is Epic Photo Prints?

How does my purchase contribute to a better world?

ORDERING

What payment options do I have?

Can I pay with iDEAL?

Do I need an account to place an order?

Will I receive an order confirmation?

What is the status of my order?

Can I change or cancel my order?

What do I do if I never received my order?

PRODUCTS

Which materials do you print on?

Which materials can I choose from?

How do I hang my artwork on my wall?

How do I clean my artwork?

SHIPPING & DELIVERY

To which countries do you ship?

How long does it take to ship my order?

How can I track my shipment?

PAYMENT

What payment methods do you accept?

Can I pay with iDEAL?

Which currency will I be charged in?

How secure is my online payment?

RETURNS

What is your return policy?

Are there any return costs?

OTHER QUESTIONS

Do you have a physical store?